What the role involves?
At JULABO we offer the best comprehensive support to all our clients and users within a wide range of industries from chemical synthesis, automotive, food, pharmacy and temperature calibration.
The Support/Service Engineer is a key customer facing part of this approach. The role is a mix between Sales and Support, it requires great interpersonal skills and flexibility:
- installation and commissioning of units at clients’ sites
- training of operators and supporting them with applications, setup, and automation/computer control
- on site service, preventative maintenance and calibration
- advising customers on technical issues and fault diagnosis. Including part numbers/pricing on the phone and via e-mail
- modification of JULABO equipment
- compiling method statements and risk assessments for the workshop and onsite visits
- following up leads from sales teams with regards to support service and repairs
- identifying potential leads at sites and briefing the appropriate sales team member to follow up
